RETURN POLICY

Return Conditions:

  1. Merchandise must be returned within 30 days of purchase.
  2. Merchandise must be unused and in pristine condition, with all original tags and packaging intact.
  3. Individual items may have specific return terms; please refer to the item page description for details.
  4. Customized items, food, and personal care products are non-returnable.

Refund Policy:

  1. Once we receive the returned merchandise and confirm it meets the return conditions, we will issue a full refund.
  2. Refunds will be credited back to the original method of payment. Please note that it may take some time for the refund to appear on your account.

Return Process:

  1. Contact our customer service team with your order number and reason for return.
  2. We will send you a return confirmation and, if applicable, a return label. Mail the item(s) back to the designated address using the provided return label.
  3. Once we receive and review the return, we will process your refund as soon as possible.

Return Fees:

  1. If the return is due to the consumer, the consumer is responsible for the shipping cost. The exact cost will depend on the courier service you choose.
  2. If the return is due to damaged or incorrect items received, the consumer will not be responsible for the shipping cost.

Contact Information:

If you have any questions or need assistance, please contact our customer service team at service@trueitliving.com.

Return address：
3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.

Return Process Guide:

  1. Contact Customer Service: Send an email to service@trueitliving.com with your order number and reason for return.
  2. Wait for Confirmation: We will contact you promptly to confirm your return request and provide return guidelines.
  3. Prepare the Item: Place the item in its original packaging, ensuring it is unused and has all original tags.
  4. Mail the Item: Send the item to the designated address using the provided return label.
  5. Refund Processing: Once we receive and review the return, we will process your refund as soon as possible.